GizmoCraddle delivers products across Bangladesh through appropriate courier and delivery
partners.
We aim to provide clear delivery information before an order is confirmed.
We currently aim to deliver to locations throughout Bangladesh, subject to courier availability
and serviceability.
Certain remote, restricted or temporarily inaccessible locations may have different delivery
arrangements.
Our general estimated delivery timeframe is:
Same City > Up to 5 days
Outside City > Up to 10 days
These are estimated delivery periods and may vary depending on circumstances.
Delivery may take longer because of:
• Public holidays;
• Festivals;
• Severe weather;
• Flooding;
• Transport disruption;
• Courier congestion;
• Political disturbances;
• Incorrect customer information;
• Customer unavailability;
• Remote delivery locations;
• Security restrictions;
• Force majeure;
• Other circumstances beyond our reasonable control.
After an order is received, the normal process may include:
1. Order received;
2. Order verification;
3. Stock confirmation;
4. Product preparation;
5. Packaging;
6. Courier handover;
7. Delivery.
Certain orders may require additional verification before dispatch.
Applicable delivery charges will be displayed during checkout or communicated to the
customer before order confirmation.
Delivery charges may vary depending on:
• Destination;
• Product size or weight;
• Courier service;
• Delivery type;
• Promotional offer;
• Other applicable factors.
Customers must provide accurate and complete:
• Name;
• Mobile number;
• Delivery address;
• Area;
• District;
• Other information reasonably required for delivery.
GizmoCraddle cannot be held responsible for delivery failure or delay caused by incorrect,
incomplete or outdated information provided by the customer.
GizmoCraddle may contact customers before dispatch to verify:
• Customer identity;
• Phone number;
• Delivery address;
• Product;
• Payment method;
• Order details.
If an order cannot be verified, we may delay or cancel the order.
The courier may attempt delivery according to its operating procedures.
If the customer is unavailable, the courier may:
• Make another delivery attempt;
• Contact the customer;
• Return the package after unsuccessful attempts.
Additional delivery charges may apply in certain circumstances where permitted.
An order may be considered a failed delivery where:
• The customer cannot be reached;
• The delivery address is incorrect;
• The customer refuses the order;
• The customer remains unavailable after reasonable attempts;
• The delivery area is inaccessible;
• Other legitimate delivery problems occur.
Customers are encouraged to inspect the package at the time of delivery where courier
procedures permit.
For high-value electronics, we strongly recommend recording an uninterrupted unboxing
video beginning with the unopened package.
The video should clearly show:
• Package condition;
• Shipping label;
• Seals;
• Opening of the package;
• Product condition;
• Included accessories.
If a package appears significantly damaged at delivery, customers should:
1. Photograph the package;
2. Record an unboxing video where possible;
3. Inform the courier;
4. Contact GizmoCraddle as soon as possible.
If you receive:
• The wrong product;
• A missing product;
• A materially incorrect item;
• Missing included accessories;
Please contact GizmoCraddle as soon as possible, preferably within 24 hours of delivery, with
your order number and supporting evidence.
For pre-paid orders that cannot be fulfilled or delivered, applicable refunds will be handled in
accordance with our Refund Policy and applicable Bangladesh requirements.
Where applicable under the Digital Commerce Operation Guidelines, advance payment
refunds will be initiated within the relevant prescribed timeframe, subject to paymentchannel processing requirements.
Where courier tracking is available, tracking information may be provided through:
• Order tracking;
• SMS;
• Email;
• Customer support;
• Courier tracking systems.
An order may be considered delivered when the courier confirms successful delivery
according to its delivery records.
If you believe an order has been incorrectly marked as delivered, please contact
GizmoCraddle immediately.
For delivery-related questions:
Phone: 01965667376
Email: gizmocraddle@gmail.com
Website: https://gizmocraddle.com/
Please provide your Order Number when contacting us.
