At GizmoCraddle, we respect your privacy and are committed to protecting your personal
information.
This Privacy Policy explains what information we collect, why we collect it, how we use it,
when it may be shared, how we protect it and the choices available to you.
This policy applies to information collected through the GizmoCraddle website, customersupport channels, order-processing activities and related services.
Depending on how you interact with GizmoCraddle, we may collect the following information.
1.1 Customer Information
This may include:
• Full name;
• Mobile number;
• Email address;
• Delivery address;
• Billing address;
• Contact information;
• Information provided when contacting customer support.
1.2 Account Information
If you create an account, we may collect:
• Login/account information;
• Saved addresses;
• Order history;
• Wishlist information;
• Account preferences.
1.3 Order Information
We may collect and maintain information relating to:
• Products ordered;
• Quantity;
• Order number;
• Order amount;
• Delivery details;
• Order status;
• Payment status;
• Refund status;
• Warranty/return information.
1.4 Payment Information
We may receive payment-related information necessary to verify and process transactions.
Where payment is processed by a third-party payment provider, that provider may process
payment information under its own security and privacy practices.
GizmoCraddle does not request or intentionally store sensitive payment credentials such as
card PINs, CVVs, banking passwords or OTPs through ordinary customer-support
communication.
When you visit our website, certain technical information may be collected automatically
depending on our website configuration and third-party services.
This may include:
• IP address;
• Browser type;
• Device type;
• Operating system;
• Website activity;
• Referring website/page;
• Cookies;
• Session information;
• Approximate technical location information;
• Security and diagnostic information.
We may use personal information to:
• Process and fulfill orders;
• Verify orders;
• Arrange delivery;
• Process payments;
• Process refunds;
• Provide customer support;
• Handle returns and replacements;
• Handle warranty claims;
• Preventing fraud and abuse;
• Protect website and account security;
• Improve our website and services;
• Analyze website performance;
• Send order and service-related communications;
• Maintain business and transaction records;
• Comply with applicable laws and regulatory requirements;
• Send promotional communications where legally permitted and appropriately
authorized.
Depending on the circumstances, personal information may be processed where necessary
for:
• Fulfilling an order or contract;
• Taking steps requested by a customer before entering into a transaction;
• Complying with legal obligations;
• Protecting legitimate business interests where permitted by applicable law;
• Preventing fraud or protecting security;
• Obtaining customer consent where consent is required.
Where consent is used as the basis for processing, we will provide appropriate information
about the purpose of processing and the applicable choices available to you.
Where applicable, GizmoCraddle may request consent before collecting or using personal
information for a particular purpose.
Customers may be asked to confirm consent through website forms, checkboxes, account
settings, or other appropriate methods.
Where consent is the legal basis for processing, customers may withdraw that consent
through an appropriate method, subject to applicable legal limitations.
We may contact customers by:
• Phone;
• SMS;
• Email;
• Messaging services;
• Other official communication channels.
These communications may relate to:
• Order confirmation;
• Payment;
• Delivery;
• Order changes;
• Cancellation;
• Return;
• Refund;
• Warranty;
• Customer support;
• Security matters.
Transactional communications may continue where necessary to complete or manage an
existing order or service.
Where permitted, GizmoCraddle may send:
• New product announcements;
• Promotional offers;
• Discounts;
• Campaign information;
• Product recommendations;
• Technology-related updates.
Customers may opt out of promotional communications.
Opting out of marketing communications will not normally stop essential communications
relating to an existing order, payment, delivery, return, refund, warranty, or security matter.
We may share necessary personal information with trusted service providers where required
to operate our business.
These may include:
• Courier and delivery companies;
• Payment service providers;
• Payment gateways;
• Warranty/service centers;
• Authorized distributors or manufacturers where required for warranty;
• Hosting/cloud providers;
• Website technology providers;
• Customer support providers;
• Analytics providers.
We aim to share only information that is reasonably necessary for the relevant service.
We may also disclose information where required by:
• Applicable law;
• Court order;
• Government authority;
• Regulatory authority;
• Law-enforcement requirement;
• Legal proceedings.
Some technology, hosting, analytics, payment, communication or other service providers may
process information outside Bangladesh.
Where personal information is transferred or processed across borders, GizmoCraddle will
take reasonable steps required by applicable law concerning such processing and transfers.
GizmoCraddle does not intend to sell customers’ personal information as a commercial
product.
We take reasonable technical and organizational measures to protect personal information
against:
• Unauthorized access;
• Unauthorized disclosure;
• Loss;
• Misuse;
• Alteration;
• Destruction;
• Other reasonably foreseeable security risks.
However, no website, internet transmission, or electronic storage system can be guaranteed
to be completely secure
If GizmoCraddle becomes aware of a personal-data security incident, we will assess and
respond to the incident in accordance with applicable law and our internal security
procedures.
Where notification is legally required, we will take appropriate steps to notify the relevant
authority and/or affected individuals within the applicable requirements.
GizmoCraddle may use cookies and similar technologies for purposes including:
• Shopping cart functionality;
• Login/session management;
• Website security;
• Customer preferences;
• Website analytics;
• Performance monitoring;
• Marketing, where applicable.
You can manage cookies through your browser settings.
Disabling certain cookies may affect the functionality of some parts of the website.
We retain personal information only for as long as reasonably necessary for the purposes for
which it was collected, including:
• Order fulfillment;
• Customer support;
• Returns and refunds;
• Warranty services;
• Accounting;
• Business records;
• Fraud prevention;
• Dispute resolution;
• Legal or regulatory requirements.
Certain transactions and business records may need to be retained for periods required by
applicable law.
Subject to applicable law, you may have rights relating to your personal information, including
rights to:
• Request access to personal information;
• Request correction of inaccurate or incomplete information;
• Request updating of information;
• Withdraw consent where consent is the applicable legal basis;
• Object to certain processing;
• Request deletion where legally applicable;
• Request information about relevant processing;
• Exercise other rights provided by applicable law.
Requests should be submitted to:
Email: gizmocraddle@gmail.com
We may need to verify your identity before processing certain requests.
Where applicable, you may request deletion of personal information.
However, some information may need to be retained where required for:
• Legal compliance;
• Accounting;
• Tax requirements;
• Warranty;
• Fraud prevention;
• Dispute resolution;
• Contractual obligations;
• Other legitimate or legally required purposes.
GizmoCraddle does not intentionally seek to collect personal information from children
without an appropriate legal basis or required parental/guardian involvement.
Where applicable, information concerning a child will be processed in accordance with the
requirements of applicable law.
Our website may contain links to third-party websites, social media platforms, payment
providers or other external services.
GizmoCraddle is not responsible for the privacy practices of third-party websites.
Customers should review the privacy policies of those third parties.
We may update this Privacy Policy to reflect:
• Changes in applicable law;
• Changes in our business;
• Changes in our website;
• New technology;
• Changes in data-processing practices.
The latest version will be published on this page with an updated Last Updated date.
For privacy-related questions or requests:
GizmoCraddle
Email: gizmocraddle@gmail.com
Phone: 01965667376
Website: https://gizmocraddle.com/
Address: Dhaka, Bangladesh
