GizmoCraddle sells products with warranty coverage where such coverage is stated on the
product page, invoice, warranty card, packaging or product documentation.
Warranty coverage is product specific.
A product may carry one of the following:
• Official/Manufacturer Warranty
• Warranty provided by the manufacturer or authorized distributor.
• Seller Warranty
• Warranty provided directly by GizmoCraddle.
• Service Warranty
• Certain products may have specific repair or service coverage.
No Warranty:
Some products may be sold without warranty.
The applicable warranty status will be stated on the respective product page and/or invoice.
The warranty period varies by product.
The applicable period may be:
• 7 days;
• 3 months;
• 6 months;
• 1 year;
• Another period specifically stated for the product.
The warranty period stated on the product page, invoice, warranty card, or official product
documentation will apply.
Unless otherwise stated, warranty generally covers qualifying manufacturing defects arising
during normal intended use.
Examples may include:
• Hardware malfunction;
• Manufacturing defects;
• Functional failure caused by a manufacturing issue.
Warranty generally does not cover:
• Physical damage;
• Cracked or broken parts;
• Liquid/water damage;
• Burn damage;
• Electrical surge;
• Lightning damage;
• Improper voltage;
• Unauthorized repair;
• Unauthorized modification;
• Tampering;
• Misuse;
• Negligence;
• Accidental damage;
• Normal wear and tear;
• Consumable items;
• Cosmetic damage that does not affect functionality.
Specific products may have additional manufacturer warranty exclusions.
Warranty generally does not cover problems caused solely by:
• User-installed software;
• Unsupported applications;
• Incorrect configuration;
• Malware;
• Operating-system modification;
• Rooting/jailbreaking where applicable;
• User-created settings.
Hardware defects remain subject to applicable warranty terms.
Accessories may have a different warranty period than the main product.
For example, a main device may have a one-year warranty while certain included accessories
may have a shorter warranty period.
The product-specific warranty terms apply
Customers may be asked to provide:
• Invoice or Order Number;
• Product serial number;
• IMEI, where applicable;
• Warranty card;
• Product photographs;
• Videos demonstrating the problem;
• Description of the issue.
A product may require inspection or diagnosis before warranty service is approved.
Depending on the product, inspection may be performed by:
• GizmoCraddle;
• Authorized distributor;
• Manufacturer service center;
• Authorized repair facility.
Depending on the product, defect, warranty terms, availability, and applicable law, the
resolution may include:
• Repair;
• Replacement;
• Equivalent replacement;
• Manufacturer service;
• Refund where appropriate.
A warranty claim does not necessarily mean that the customer will immediately receive a new
product.
The product may first require:
• Inspection;
• Diagnosis;
• Repair;
• Manufacturer assessment;
• Service-center verification.
Warranty may not apply where evidence indicates:
• Unauthorized repair;
• Tampering;
• Modification;
• Altered serial number/IMEI;
• Physical damage;
• Liquid damage;
• Burn damage;
• Improper installation;
• Misuse;
• Intentional damage.
The initial return/replacement period and warranty period are separate.
A product may qualify for warranty service after the initial return/replacement period has
expired if the product remains within its applicable warranty period and the issue is covered.
Where a product is covered by manufacturer or authorized-distributor warranty,
GizmoCraddle may coordinate with or direct the customer to the applicable authorized
service center.
Manufacturer warranty terms may apply directly to the product.
Warranty service time varies depending on:
• Product;
• Manufacturer;
• Service center;
• Spare-part availability;
• Nature of the defect;
• Inspection requirements.
GizmoCraddle will provide available information regarding the expected service process
where possible.
A GizmoCraddle invoice/order record may be required to establish purchase and warranty
eligibility.
Customers should retain their invoice and warranty documentation.
