At GizmoCraddle, we want customers to receive the correct products in proper condition.
Because we sell electronics, computer accessories, gadgets, accessories, gaming products,
and other technology products, return and replacement eligibility may vary by product.
The specific return terms displayed on a product page, invoice or product documentation may
apply to that product.
A return or replacement request may be considered when:
• The wrong product was delivered;
• The product arrived physically damaged;
• A required item or included accessory is missing;
• The product materially differs from the product ordered;
• The product has a qualifying manufacturing defect;
• The product is otherwise covered by a specific return/replacement promise displayed
on the product page.
Customers should report the following issues as soon as possible, preferably within 24 hours
of delivery:
• Physical damage;
• Wrong product;
• Missing product;
• Missing included accessories;
• Other obvious delivery-related problems.
Prompt reporting allows us to investigate the matter with the courier, supplier, manufacturer,
or relevant service provider.
Because many GizmoCraddle products are electronic or technology products, we generally do
not accept change-of-mind returns simply because of a customer:
• Changed their mind;
• No longer wants the product;
• Ordered the wrong model;
• Selected the wrong specification;
• Selected an incompatible product where the specifications were correctly disclosed.
This is particularly applicable after a product has been opened, activated, registered,
configured, or used.
This provision does not remove any mandatory consumer rights applicable under Bangladesh
law.
Where a return is approved, the product should normally be returned with:
• Original product;
• Original box/packaging;
• Accessories;
• Manuals;
• Warranty card;
• Invoice;
• Promotional items supplied with the order;
• Original serial number/IMEI where applicable.
The product must not have caused customer damage or unauthorized modification.
A return or replacement may not be approved where the issue resulted from:
• Physical damage;
• Cracked or broken components;
• Liquid or water damage;
• Burn damage;
• Electrical surge;
• Improper voltage;
• Improper installation;
• Misuse;
• Accidental damage;
• Unauthorized repair;
• Unauthorized modification;
• Tampering;
• Missing accessories;
• Missing required packaging;
• Altered or removed serial number/IMEI;
• Software or configuration issues where the hardware is functioning properly;
• Compatibility problems where product specifications were correctly disclosed.
This does not override rights that cannot legally be excluded.
To request a return or replacement, contact us through:
Email: gizmocraddle@gmail.com
Phone: 01965667376
Please provide:
• Order Number;
• Customer Name;
• Phone Number;
• Product Name;
• Reason for the request;
• Photos;
• Unboxing video where available;
• Description of the defect/problem;
• Any relevant supporting information.
Returned products may be inspected before a final decision is made.
We may verify:
• Product condition;
• Serial number;
• IMEI;
• Accessories;
• Packaging;
• Warranty status;
• Reported defect;
• Signs of misuse;
• Signs of unauthorized repair or modification.
If a replacement is approved, GizmoCraddle may provide:
• Replacement with the same product;
• Equivalent replacement where mutually agreed;
• Repair/service where appropriate;
• Refund where replacement is unavailable or otherwise appropriate.
Replacement availability depends on stock and product/service conditions.
A refund may be considered where:
• An eligible order is cancelled before dispatch;
• A prepaid order cannot be fulfilled;
• An eligible returned product cannot reasonably be replaced;
• A qualifying defect requires a refund;
• An overpayment has occurred;
• A refund is otherwise required under applicable law.
Where practical, refunds will be processed through the original payment method.
Depending on the circumstances and payment-provider requirements, another appropriate
refund method may be used.
Payment-provider processing time may vary.
GizmoCraddle will initiate eligible refunds within the applicable timeframe.
For advance-payment orders that cannot be fulfilled/delivered, the applicable refund
timeframe under Bangladesh digital-commerce requirements will be followed.
The time required for the payment provider, bank, mobile financial service or payment
gateway to credit the amount may be additional.
Where a return is caused by an error attributable to GizmoCraddle or a confirmed qualifying
product defect, GizmoCraddle will generally arrange or bear the applicable return cost.
For customer-requested returns that are not caused by a GizmoCraddle/product fault,
applicable return delivery costs may be the customer’s responsibility where legally
permissible.
Customers may request cancellation before dispatch.
If the order has already been dispatched, cancellation may no longer be possible and the
applicable return or delivery procedure may apply.
Customers should not refuse a delivery solely because they have changed their mind after
dispatch without first contacting GizmoCraddle where possible.
Repeated refusal of confirmed orders may affect future COD (Cash On Delivery) availability.
This does not affect a customer’s lawful rights concerning damaged, incorrect, defective, or
otherwise non-conforming products.
For high-value electronics, customers are strongly encouraged to record an uninterrupted
unboxing video.
The recording should begin before opening the package and clearly show:
• The unopened package;
• Shipping label;
• Package condition;
• Product;
• Accessories;
• Any visible damage or discrepancy.
An unboxing video is supporting evidence and does not replace any applicable legal consumer
rights.
The initial return/replacement process and product warranty are separate.
A product that develops a qualifying manufacturing defect after the applicable initial return
period may be handled under our Warranty Policy.
Customers may submit complaints through:
• Phone;
• Email;
• Website contact form;
• Official social-media communication channels.
Please provide your Order Number and relevant supporting information.
GizmoCraddle will record and review customer complaints and aim to provide an appropriate
response/resolution within the applicable timeframe.
Nothing in this policy is intended to remove or restrict consumer rights available under
applicable Bangladesh law.
